SPECIALIZED TRAINING

Internal Audit Programme Management

And Internal Auditor

Standard (3) day course based on the guidance of ISO 19011 includes classroom training as well as practical, OJT internal auditor training.  Other curricula customized to your specific needs are available.

Internal Audit Programme Management

• Schedule audits to help improve operating performance, reduce cost, increase profit
• Efficiently and effectively manage internal audit team and team members
• Learn how to set value-added objectives for your internal audits
• Manage the scope of internal audit activities, events, and overall programme
• Layered Process Audits
• Quality System Assessments, specialized and trade-specific checklists (CQI-9, etc.)
• Produce meaningful, significant data that Top Management will notice
• Effectively reporting internal audit results

Internal Auditor Training

• Auditing requirements and techniques
• Checklist audits and process audits
• Following effective audit trails
• Audit time-management
• Fulfilling audit objectives
• Eliminating obstacles
• Documenting observations, including notes and nonconformances

APQP, FMEA, and PPAP for Automotive and Other Industries

Standard (2) day course covers the basics of production planning and approval from the Automotive, Aerospace, and Appliance orientations.  Other curricula customized to your specific needs are available, including focus group – breakouts and practical application using live customer parts.

• Planning, scheduling, and managing product launches
• Meeting customer production-build dates
• Phase and Stagegate methodologies
• Design and non-design applications
• Managing Special Characteristics
• Voice of the Customer / Voice of the Process
• FMEA prevention, DOE, measurement system analysis, capability studies
• Efficient and effective methods for capturing and living lessons-learned
• Risk management and continual improvement
• Effective completion of PPAP submissions
• Integrated Production Launch, QFD, DVP&R, Control Plan Deployment

Statistical Techniques

Standard (3) day course covers basic application of statistical techniques.  Other curricula customized to your specific needs are available, including focus groups breakouts and practical application using live customer parts.

Process Control Oriented

• Statistical Process Control (SPC):  capability, stability, control, reaction, impact
• Trends and runs
• Understanding the nature of continual improvement – Cost to Society v. prevention
• Measurement System Analysis (MSA):  bias, precision, efficiency
• Value-added application and recording techniques:  efficiency and effectiveness

Management Oriented

• Metrics
• Charts, graphs, percentages
• Monitoring and management strategic process performance
• Measurement System Analysis (MSA):  bias, accuracy, relevance, error, frequency
• Understanding the nature of continual improvement – Value to Society
• Corrective action:  root cause analysis; effectiveness verification

Total Effective Plant Maintenance

Standard (2) day course covers the basics of total effective plant maintenance and its impact on the performance of your business success.  Other curricula customized to your specific needs are available, including focus group - breakouts and practical application using live maintenance requirements and activities.

• Reliability:  MTBF, downtime, uptime, machine availability, capacity
• Maintenance:  MTTR, cost-impact, on-time delivery performance
• Durability:  LCC, maintenance budgeting, continual improvement planning
• Budgeting
• Performance improvements – impact on operating costs
• Effective means for defining objectives and documenting performance metrics
• Impact on the customer, Impact on business success
• Reporting maintenance performance and improvements

Human Resources

Standard (1) day course covers the basics of human resource effectiveness.  Other curricula customized to your specific needs are available.

• Establishing performance based objectives
• Effectively qualifying new-hire candidates
• Establishing training programs to facilitate employee success
• Incentivizing staff for long-term business success
• Ownership and Performance:  Responsibility, Authority, and Accountability
• Management:  discipline, reaction, micromanagement
• Termination processes and requirements – legal compliance, risk management
• Strategic human resource programme improvements
• Effective record keeping and management systems

Administration

Standard (1) day course covers the basics of Document and Records Control.  Other curricula customized to your specific needs are available.

• Creating and controlling internal documents and revisions
• Controlling external documents and revisions, including drawings and specifications
• Change implementation:  records, training, verification of effectiveness
• Requirements for record keeping:  identification, storage, protection, retrieval
• Orienting administrative requirements toward value and efficiency

Sales I - Marketing

Standard (2) day course covers the basics of Marketing.  Other curricula customized to your specific needs are available.

• Identifying Product:Market Opportunities
  • S.W.O.T. Analysis
  • Segmentation
  • Voice of the Customer (i.e. sales feedback, survey, competitor analysis, etc.)
  • Value-added adaptations; product-extensions
  • Design considerations
  • Market / segment valuations
  • Sales Analysis:  commercial planning, product line rationalization, distribution, packaging
• Effective pricing strategies
• Promotion
  • Advertising options and techniques (Mass Media, Vertical, sales)
  • Promotional plans (objectives, milestones)
  • Management
  • The value of Truth-in-Advertising

Sales II – Customer Relations

Standard (1) day course covers the basics of effectively managing customer relations.  Other curricula customized to your specific needs are available.

• Quoting
• Contracting
• Contract Review
• Record keeping
• Voice of the Customer
• Identifying and implementing undocumented needs and expectations
• Internal communication
• Handling and processing data
  • new product launch
  • rush orders
  • releases / changes
  • electronic data (EDI)

Supply-Chain Management

Standard (2) day course covers the basics of effective supply-chain management.  Other curricula customized to your specific needs are available.

• Identify more potential suppliers for hard-to-source products
• Qualify suppliers to ensure effective supply-chain integrity
• Optimize supplied-material costs for the long-term success of your business
• Learn how to perform effective supplier audits, both on-site and remote
• Efficiently and effectively prioritize suppliers for improvement
• Establish supplier improvement objectives and related metrics
• Establish cost-effective supplier performance tracking tools
• Use supplier resources to help resolve internal nonconformances and inefficiencies
• Report supply-chain performance in a way that gets noticed by Top Management!

Laboratories and Calibration

Standard (1) day course covers the basic requirements for laboratories and calibration, following guidance from ISO 17025 and 10012.  Other curricula customized to your specific needs are available.

• Environmental requirements
• Documentation requirements
• Accuracy requirements
• Calibration frequency
• Calibration methodologies
• Care and handling techniques
• Record keeping
• System analysis
• Balancing control with cost/profit

Controlling Nonconforming Product

Standard (1) day course covers the best practices for controlling nonconforming product.  Other curricula customized to your specific needs are available.

• Eliminating contamination and mixed parts
• Start-up and Set-up Scrap
• In-process bins and related containment policies and practices
• Disciplined implementation
• Cages, destruction, and other identification controls
• Verifying effectiveness
• Disposition and related authorization controls
• Analysis and improvement planning

Corrective and Preventive Action

Standard (3) day course covers the steps needed to effectively implement corrective action, based on ISO 9001 and established 8-D practices, in order to prevent occurrence of waste and profit-loss.  Other curricula customized to your specific needs are available.

• Effective documentation of nonconformances
• Analysis and management of nonconformances
• Containment
• True Root Cause analysis
  • Ishikawa methodology (aka “Fishbone”)
  • 5-Why methodology (aka 5-Y)
  • Statistical verification of root cause identification (aka DOE)
  • FMEA – impact analysis
  • 5-M methodology
• Corrective action planning:  cause elimination
• Verification
• Validation
• Management review processes
  • Effective,  practical controls
  • Local details; global metrics
• Preventive action requirements
• Sources of preventive action
• Process management tools and methodologies

Understanding Process Interactions

Standard (1) day course helps you understand the nature of processes and the interaction of processes, and how these principles apply to your organization.  This training session is useful in understanding how to effectively fulfill requirements of ISO 9001, ISO/TS 16949, and other Standards in regards to defining the interaction of the processes of your organization.  Portions of this training course may be directed to specifically identify the interactions of processes in your organization.

General Management

Standard (1) day course covers the very best practices observed in over 400 manufacturing plants and dozens of industries.

• Identify the true goals that motivate you and your business activities
• Establish business plans, objectives, strategies, tactics, and actions
• Effectively monitor and manage the implementation of defined strategies
• Achieve your goals with more satisfaction in the performance of your plant than you have ever experienced.

  Business
Consulting
  Services
      by David Marsh

Helping Your Business Achieve Its Goals._TM