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Question Of The Month Our shop is so slow we can barely keep the lights on. But at the same time, we’re late (on orders) all the time, my production manager says he needs even more people, our customers are pissed off – that also seems to be all the time – and I end up spending most of my time running around expediting orders. I know we could get more business anytime we want it because I’ve got a stack of quotes on my desk that keeps growing ‘cause I don’t have the time to get to them because I’m always running around expediting orders. So how could we handle any more business when we can’t even handle what we already have? I’ll make this QOM response a relatively short one. You need to have an effective process for reviewing the performance of your business, and right now you don’t have that. Most managers believe they have this part of their business down ‘good enough’. But if you’re asking questions about your business that you don’t have the answers to, then you don’t have effective enough review processes to really give you the tools you need to be successful, as evidenced by the question. I can help you fix that. Along the way to fixing that condition, and giving you a much more effective handle on your business, you’ll also find that your business is starting to satisfy your customers more effectively – like shipping their orders on-time. As a result, you’ll start to see that your shop is retaining more of its business, that you’re not so price-competitively pressured in your quoting all the time, and that your business (and profit) is growing. Your business will become less chaotic. The pressure on you – as well as everyone else in your staff – will be reduced, allowing you to go about conducting good business instead of damage control. You’ll be happier about your daily operations, and you’ll definitely be happier about your periodic financial-profit performance reviews. Of course, your grass won’t get greener overnight just because you want it to. Your business didn’t get to this point overnight, either. It took years of gradual (mostly imperceptible from a daily operating perspective) degradation in order to get your business to the condition it’s currently in. However, one of the benefits of using me to help you improve your business performance is that, while I’m not a miracle worker, I have seen enough successes in my experience (20 years / over 400 plants world-wide) that I can significantly help you shorten that improvement curve. When you’re ready to stop worrying and complaining about your business performance, and actually make a change for improvement, give me a call (815-728-1710). I’m right here in McHenry County: I can generally schedule a meeting within a few hours, and I can usually develop improvement plans within a few days that are perfectly customized to your exact business environment and improvement needs. That means shorter turn-around, less waste, and faster access to more profit.
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